365ach Privacy Policy

365ach ("we", "us", or "platform") operates a safe and trusted online betting and casino service for players in Bangladesh. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website 365ach.cam.

By using our service you agree to the terms of this privacy policy. Please read it in full. If you have any questions, contact our support team.

1. Data Collection — What We Need to Know

We collect various types of information when you register and use 365ach. This information is essential for secure account management, processing financial transactions, and complying with our privacy policy.

1.1 Personal Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bangladesh National ID card or passport number (for identity verification)
• Current address and postal code
• Payment method details — bKash, Nagad, Rocket, or Upay account number

1.2 Information Collected Automatically

• IP address and device type (mobile / desktop)
• Browser information and operating system
• Cookies and session data
• Time spent on the site and pages visited
• Transaction date, time, and amount history

1.3 Identity Verification Process (KYC)

To ensure secure financial transactions and prevent fraud, we follow a KYC (Know Your Customer) process. As part of this, we may request a photo of your National ID card, a selfie photo, or a copy of a utility bill. This information is stored securely on fully encrypted servers.

2. Use of Your Information

We collect your information only for specific and legitimate purposes. 365ach never sells your information to third parties for commercial purposes.

We use your information for the following reasons:

• To create, verify, and manage your account
• To securely process deposit and withdrawal transactions
• To provide bonuses, promotions, and rewards
• To provide 24/7 Bengali live chat support
• To prevent fraud and unauthorized account use
• To enforce responsible gaming policies
• To meet legal obligations
• To improve service quality and resolve technical issues
• To send important account notifications and updates

3. Data Sharing and Disclosure

365ach places the highest importance on your privacy. We never sell or rent your personal information to third parties. However, limited data sharing may be necessary in certain circumstances:

3.1 Payment Processors

To process deposits and withdrawals through bKash, Nagad, Rocket, and Upay, we share the necessary transaction information with the payment provider. This information is transmitted using fully encrypted methods.

3.2 Technology Service Providers

Limited information may be shared with trusted technology partners for server hosting, cybersecurity, and technical service operations. These partners are required to follow standards equivalent to our privacy policy.

3.3 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases we provide only the information that is strictly required.

3.4 Fraud Prevention

If it becomes necessary to detect fraud, money laundering, or any other illegal activity, relevant information may be shared with the relevant authorities.

4. Cookie Policy

Cookies are small data files stored in your browser. 365ach uses cookies to improve your experience and ensure site functionality.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining your login session, verifying security, and saving language preferences. They cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as your game history and account preferences.

4.3 Analytical Cookies

These cookies are used to collect information about how the site is used and to improve the quality of our service. The data collected is fully anonymous.

You can disable or delete cookies by going to your browser settings. Please note that disabling essential cookies may affect some site functionality.

5. Data Security Measures

365ach has put in place the highest industry-standard technical and organisational measures to protect your information.

• SSL/TLS Encryption: All data transfers are protected with 256-bit SSL encryption.
• Firewall and IDS: Our servers are protected by advanced firewalls and intrusion detection systems.
• Two-Factor Authentication: You have the option to use two-factor authentication (2FA) for additional account security.
• Regular Security Audits: Our systems undergo regular security audits and vulnerability testing.
• Restricted Data Access: Only authorised staff have access to necessary data, and all access is logged.
• Encrypted Database: All stored sensitive information is kept in an encrypted database.

However, no method on the internet is 100% secure. We strive to ensure the highest level of protection, but in the event of any data breach we will act quickly and notify affected users.

6. Your Rights

As a user of 365ach, you have the following rights regarding your own information:

6.1 Right to Access

You may request at any time what information we hold about you. We will provide this information to you within 30 business days.

6.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. This can be done from your account profile or through our support team.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.

6.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly for marketing communications. We will consider your request with respect.

6.5 Right to Data Portability

You may request a copy of your information from us in a structured, machine-readable format.

7. Protection of Minors' Information

365ach is strictly for users aged 21 and over. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at registration.

If a minor has registered by mistake and we become aware of this, we will close that account immediately and delete all related information.

8. International Data Transfers

Our servers may be located in various countries. Wherever your information is processed, we always protect it according to the security standards set out in this privacy policy.

9. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies and we are not responsible for them. We advise you to read the privacy policy of any external site before using it.

10. Changes to the Privacy Policy

We may update this privacy policy from time to time. If any significant changes are made, we will send a notice to your registered email. The effective date of the updated policy will be noted at the top of this page.

Continuing to use our service after any changes will be considered as your agreement to the new policy.

11. Dispute Resolution and Applicable Law

For any dispute or complaint related to this privacy policy, please contact our support team first. We are always keen to resolve issues through dialogue.