365ach Terms and Conditions

1 General Provisions and Applicability

These terms and conditions ("Terms") form a legal agreement between the 365ach platform ("Platform", "Site", "we") and all its users ("you", "member"). By accessing, registering on, or using any service on this platform, you are considered to have fully accepted these Terms.

365ach is an online gaming and betting platform operated for users in Bangladesh. The platform provides cricket betting, slot games, casino games, and other entertainment gaming services.

These Terms have been prepared in English and are to be interpreted in accordance with applicable laws of Bangladesh. In the event of any dispute, the English version shall be considered final.

2 Eligibility and Account Registration

2.1 Age Restriction

To register and participate on the 365ach platform, you must be at least 21 (twenty-one) years of age. Only those aged 21 or above are permitted to use this platform. Access by minors is strictly prohibited, and in the event of a violation of this rule, the account will be closed immediately and all deposited funds may be forfeited.

2.2 Registration Process

You must provide accurate and complete information when creating an account. Each individual may open only one account. Opening multiple accounts is prohibited and in such cases all accounts will be closed.

• You must provide your correct full name, date of birth, and contact information.
• An active mobile number or email address is required.
• 365ach may request proof of identity at any time to verify the information provided during registration.
• Providing false information may result in account closure and balance forfeiture.

2.3 Identity Verification (KYC)

Before processing a withdrawal or before conducting a transaction above a certain amount, 365ach reserves the right to verify your identity. This verification process may require a national identity card, passport, or other government-issued identity document.

3 Account Security and Responsibility

It is your responsibility to keep your account login credentials (username and password) completely confidential. Sharing your account password with any third party is prohibited.

• No one other than the person registered to the account may use the account.
• Any unauthorized access to your account or suspicious activity must be reported to our support team immediately.
• You are responsible for all activities carried out from your account.
• Use a strong password and change it regularly.

If you believe your account security has been compromised, immediately email [email protected] or contact us via 24/7 live chat.

4 Deposits, Withdrawals and Payment Policy

4.1 Deposit Terms

The minimum deposit amount on the 365ach platform is ৳300. We accept deposits via bKash, Nagad, Rocket, and Upay. You must provide the correct reference number or transaction ID at the time of deposit.

• Minimum deposit: ৳300 (for each method).
• Deposits are generally credited instantly.
• If a deposit fails, contact us via 24/7 live chat.
• Deposits may only be made from a payment method registered in your name.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 10-45 minutes. The option to cancel a withdrawal request after it has been submitted is limited.

• Minimum withdrawal: ৳1,000.
• Standard processing time: 10-45 minutes.
• Large withdrawals may be delayed if identity verification has not been completed.
• Multiple withdrawal requests can be submitted at the same time, but each will be processed separately.

4.3 Currency and Tax

All transactions are conducted in Bangladeshi Taka (৳ / BDT). The user is solely responsible for paying any applicable taxes on income earned from gaming.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members have the opportunity to receive up to a 120% bonus of up to ৳10,000 on their first deposit. A minimum deposit of ৳300 is required to receive this bonus. The welcome bonus can only be received once.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times (you must bet 15 times the bonus amount). Withdrawals directly from the bonus cannot be made until the wagering requirement has been completed.

• The time limit for completing the wagering requirement will be stated on the relevant promotion page.
• Some games do not contribute to wagering completion or only partially contribute.
• Bonuses may only be used to place bets on eligible games.
• Misuse of bonuses or using multiple accounts or devices to abuse bonuses will result in the bonus being cancelled.

5.3 Other Promotions

365ach regularly provides various promotional offers which may include cashback, free spins, and special event bonuses. Each promotion will have its own terms and conditions, which will be clearly stated on the relevant promotion page.

6 Gaming Rules and Fair Play Policy

365ach is committed to fair play. All games are operated using certified Random Number Generator (RNG) technology, which ensures the fairness of every outcome.

• Game results are completely random and there is no possibility of manipulation.
• If a game is interrupted mid-way due to a technical error, the bet will be refunded or compensation will be provided.
• In live casino games, the dealer's decision is final.
• For sports betting, only the official result of the event will be counted.
• If there is any error with a bet, please let us know — appropriate action will be taken after verification.

For cricket betting, betting will be available on various international tournaments including BPL, IPL, T20 World Cup, and ICC events. All betting markets will have their own rules which must be read before placing a bet.

7 Prohibited Activities

The following activities are strictly prohibited on the 365ach platform:

• Creating multiple accounts or using another person's account.
• Attempting to hack, crack, or gain unauthorized access to the platform's systems.
• Misusing bonuses or applying bonus hunting strategies.
• Placing bets using any automated bot or software.
• Match fixing or collusion with other players.
• Money laundering or any other illegal financial activity.
• Knowingly exploiting any technical error on the platform to gain an advantage.

If these provisions are violated, the account will be closed immediately, the balance may be forfeited, and legal action may be taken if necessary.

8 Responsible Gaming Policy

365ach is deeply committed to responsible gaming. Gaming should be a form of entertainment, not a solution to financial problems.

8.1 Self-Control Tools

• You can set deposit limits on your account at any time.
• The option to temporarily suspend your account for a break is available.
• Contact support for permanent self-exclusion.

8.2 Support and Advice

If you feel that gaming is having a negative impact on your life, you can seek help through our 24/7 live chat. Detailed information and a list of resources are available on our Responsible Gaming page.

This platform is for those aged 21 and above only. It is every family's responsibility to prevent access by minors.

9 Privacy and Personal Data Protection

365ach gives the highest priority to the security of your personal information. We keep your information secure using SSL encryption and modern data protection technology.

• Your personal information is not sold to third parties.
• Some information may need to be shared with authorities to meet legal obligations.
• Your personal information is used to improve services and provide a personalized experience.

To learn about our complete privacy policy, visit the Privacy Policy page.

10 Limitation of Liability and Disclaimer

365ach always strives to provide an uninterrupted and error-free service. However, our liability is limited in certain circumstances:

• 365ach is not responsible for internet connection interruptions or problems with your device.
• If a game is interrupted mid-way due to an unexpected technical disruption, the bet will be refunded.
• 365ach is not responsible for any loss arising from the provision of incorrect information.
• Liability is limited in situations arising from causes beyond our control (such as natural disasters or cyber attacks).

11 Account Closure and Termination

11.1 Closure at the User's Request

You may request to close your account at any time. To do so, contact our support team via 24/7 live chat or email. It is necessary to withdraw all withdrawable balances before closing the account.

11.2 Closure at the Platform's Initiative

365ach reserves the right to close any account in the following circumstances:

• Serious violation of these Terms.
• Evidence of fraud or deception.
• Extended inactivity (generally more than 12 months).
• Legal or regulatory reasons.

12 Dispute Resolution & Contact

For any dispute or complaint, please contact us directly first through our 24/7 live chat or by email at [email protected]. We are committed to resolving any issue quickly and fairly.

• An initial response will be provided as soon as possible after a complaint is received.
• Complex matters may require additional time to review.
• Please provide all necessary information and evidence to help resolve the dispute.
• Our decision will be considered final; however, you retain the right to pursue legal remedies at any time.

For any questions regarding these terms, contact us at: [email protected] or via 24/7 live chat.